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Trustindex verifies that the original source of the review is Google. Called in to ask if they had a Bosch Washing Machine door seal for our particular model. They couldn’t have been more helpful.Our initial contact was with James and they didn’t have one in stock and unfortunately their main supplier was out of stock. James enlisted the help of Laura and she took the time to suggest various other options and suppliers they could try. She searched for us and it was obvious that both these people wanted to help us. She did manage to source a couple of options with different prices . We placed our order with a suggested date for the parts arrival and the promise of a phone call . The part arrived 2 days early and Laura phoned to let us know it was ready for collection. Great Service from a local company. So good to be able to go somewhere to speak to people and be reassured that a part will fit . Rather than take a chance on the internet on unknown suppliers/ parts. We have used Empire in the past and had great service previously, so it obviously proves it wasn’t just a one off . Many Thanks Laura and James 5*Trustindex verifies that the original source of the review is Google. Excellent service, held items in store until i was ready. Went out of there way to complete requirements.Trustindex verifies that the original source of the review is Google. Lovely customer service very helpful , young man who served me was polite and patient while I made my decision. Delivery was efficient and very helpful. Lovely customer service . Sue HYDE.Trustindex verifies that the original source of the review is Google. Could not wish for better service no pressure to buy anything mark the man who served me was respectful and not pushy he knew what products I wanted and pointed me in the right direction was extremely pleased with my purchases and the prices will definitely be shopping there again for electronic goodsTrustindex verifies that the original source of the review is Google. Very helpful young man on desk. did a good deal on the parts i needed. would highly recommend!Trustindex verifies that the original source of the review is Google. Great customer service after a fault was found in my elderly aunts washing machine only 4 weeks after she purchased It. They found the fault picked the faulty one up and delivered a new machine all within a week Shop local brilliant service from the guys in storeTrustindex verifies that the original source of the review is Google. I went in for a belt for my dryer and saw a fridge freezer that I couldn't resist. So I bought it there and then. I couldn't believe the level of service I received. Friendly knowledgeable and more than willing to go the extra mile, which they did. Delivered this morning and installed in my kitchen. Thanks to Mark and other (name escapes me) for an excellent service...well recommended.Trustindex verifies that the original source of the review is Google. Good selction of appliances and spares at competative prices, local delivery £10. Have bought from Empire many times, very helpful friendly staff.Trustindex verifies that the original source of the review is Google. Very friendly informative helpful staff...washing machine was delivered..installed and old one removed within an hour of leaving the shop.... excellent serviceTrustindex verifies that the original source of the review is Google. The staff were so helpful and kind. How lovely to meet such good people 😊